Terms of Service


Effective July 09, 2021

These Terms and Condition explains the terms of use under which you are able to purchase items provided by Trentini. Please read carefully this Terms and Condition document and keep a copy of it for your reference.


By accessing our website, our services or accessing any content that is made available by Trentini you express your agreement to be legally bound by our Terms and Conditions stated in this document, so please read these terms carefully before using our services as you are entering into a binding contract with SIA „Trentini”, reg nr. 40103238403, address: str. Strelnieku, 8, Riga, Lv-1010, Latvia. If you do not agree with (or cannot comply with) the terms and conditions set forth below, do not use or access our services. 

Some parts of our Platform may be subject to additional terms and policies. These Terms and Conditions do not interfere with any obligation or authorization provided in any other agreement concluded between you and Trentini. 



1.1       The following definitions explain some of the terminology and abbreviations used throughout our Terms and Conditions: 

  • 'Terms refers to the latest version of these Terms and Conditions.
  • 'We/Us/Trentini refers to SIA „Trentini”, our website and Services.
  • 'Site' refers to Trentini website, available at https://shop.trentini.lv/products or any other url which may host Trentini websites or Services.
  • 'Services' refers to the functionality of the Site, and availability of the content provided by Trentini (including selling of items) and User Generated Content.
  • 'Platform' refers to Site, and Services collectively.
  • 'User/You' refers to any person using our Services or accessing the Site.
  • 'Customer’ refers to the User who wants to purchase the items listed on the Platform.
  • Consumer’  refers to the Customer who is a natural person and who wants to purchase the items listed on the Platform for a purpose, which is not related to his or her economic or professional activity.
  • 'Privacy Policy' refers to Privacy Policy document governing the rules of collecting, using and storing information provided by Users.
  • 'Third - Party' refers to any application, website, natural or legal entity other than Trentini or their affiliates.
  • 'Content' refers to all images, text, audio and video data or any other information located on the Platform.
  • 'User Generated Content' refers to the Content provided by the Users.
  • 'Information' refers to information about the Users themselves provided for the purpose of using our Services.
  • «DesignScan» refers to SIA „DesignScan”, reg nr. 40203156866, address: Elizabetes Iela 29b-4, Riga, Lv-1010, Latvia



2.1  By using the Platform, you confirm that you (i) have full legal capacity to enter into a binding relation, (ii) that you will provide true, accurate, current, and complete information where requested, (iii) that you will not use the Platform contrary to these Terms or applicable laws and regulations. If you are accessing the Platform on behalf of a legal entity, you further confirm that (iv) you have the appropriate authorization to accept these Terms, (v) you have the appropriate authorization to bind such legal entity by accepting these Terms (vi) legal entity on behalf of whom you accept these Terms has full power to enter into this agreement and to assume all rights and obligations arising hereunder. 

2.2 We may not control who uses the Platform, so it is upon you to assess whether using the Platform is in compliance with any local laws and regulations. Whenever you are using our Platform you will need to comply with these Terms, Trentini Privacy Policy and Cookie Policy, as well as any applicable laws and regulations. If any part of the Platform is not in compliance with your local laws and regulations, you may not use the Platform. In case your use of the Platform is against local laws and regulations, the Platform will be considered as ‘not available in your region’.


2.3 Trentini is the seller of all items listed in the Platform. The item images provided on the Platform are illustrative and Trentini cannot guarantee that item images completely coincide with the item itself. 
2.4 Items listed in the Platform are available unless stated otherwise. Customer is immediately informed in case of impossibility to buy the item ordered by Customer and consequently the order of Customer is canceled. 

2.5 The procedure for ordering items specified by the Trentini provides the Customer with an opportunity to check and correct errors before submitting the final order. 

2.6 The purchase agreement is considered to be concluded at the moment when the Customer pays for the items on the Platform.

2.7 Prices of items:

2.7.1 The prices of the items will be as indicated in the Platform. 

2.7.2 The Trentini makes every reasonable effort to ensure that the prices of the items at the time the Customer places the order are correct.

2.7.3 The prices include all applicable taxes. The delivery and all other applicable costs will be shown additionally. 

2.7.4 If the item is listed at an incorrect price due to typographical error or systems error, we retain the right to refuse or cancel any order placed for items listed at the incorrect price. If the payment of the incorrect price has already been made, we will return the same amount of money upon cancellation.

2.8 Payment for items:

2.8.1 All payments on the Platform are conducted through third party service provider ECOMMBX LIMITED. You hereby accept that by making a purchase through our Platform, your personal information is being processed and handled in accordance with ECOMMBX LIMITED’s security policies. We do not store or handle your payment information.

2.8.2 Payment must be done before delivery of items (100% prepayment).

2.8.3 Unless otherwise stated on the Platform, all prices are inclusive of VAT and other applicable taxes. If the item is listed at the wrong price due to typographical error or system error, we reserve the right to refuse or cancel any order placed on the wrong price. You agree and authorize us to charge your bank card for the amount specified during checkout. All payments on the Platform are final and non-refundable. Unless otherwise provided by law, you also acknowledge and agree that by making a payment on the Platform, you waive your right to a refund.

2.8.4 Payments on the Platform are made by debiting funds from the User's bank payment card. To pay for items, the Customer must link their bank card to the account in the Application by entering the bank card details on a special page of the Application. Payment for the services provided on the Platform is made through the EcommPay (link to the website – https://ecommpay.com/). The following bank cards are allowed: Visa, MasterCard. EcommPay payment system meets all data transmission security requirements (PCI DSS Level 1). All confidential data is stored in encrypted form and is maximally resistant to hacking. The possibility of making Internet payments is provided by the Customers independently through the bank that issued the bank card. If the card supports 3-D Secure technology, the Customers will be prompted to go through the standard cardholder verification procedure on the page of the card issuing bank. The user confirms that they agree to the direct debit of payments under the Agreement.

2.8.5 After the payment has been made, Trentini has the right to notify the Customer of the fact that the funds have been debited, however, the Customer must independently connect to the SMS-informing service about debiting from the card through the bank card issuing bank and independently track these charges, as well as save payment data.

2.8.6 The payment provider may refuse the Customer to make payments using a bank card in cases provided for by law, including the absence of a bank card option for making online payments; insufficient funds on a bank card; incorrect input of bank card data; expiration of a bank card, etc. 

2.8.7 In the event of an erroneous debiting of funds from a bank card, the Customer has the right to contact Trentini with the provision of documents confirming the erroneous debiting. Refunds are made to the User's bank card from which the payment was made within 30 (thirty) business days, depending on the bank that issued the card. The refund procedure is governed by the rules of international payment systems. Cash refunds are not permitted.

2.8.8 Erroneously written off funds until they are returned to the Customer are not recognized as a commercial loan, interest for the use of such funds is not charged.

2.9 Delivery of items: 

2.9.1 Delivery of items is included in the price of items. Delivery is only available on the territories of Lithuania, Latvia and Estonia. All costs associated with the delivery will be charged to the Customer. We will use reasonable efforts to deliver the items as quickly as possible within a reasonable time, but we are not responsible for any delays in delivery which are beyond our control. We cannot make any promise or warranty as to the exact delivery date for the items. We shall display on the Platform the approximate time of delivery. We do not accept any liability and Customers hereby release us from any liability for any damage caused by the early or late delivery of the items, failure to deliver the items, or Customer’s reliance on the estimated date of delivery.

2.9.2 The Customers are offered a possibility to assembly the items by themselves or to use appropriate assembly service from Trentini. Assembly service costs will be shown additionally. 

2.9.3 Upon delivery of the items, the Customer or a third party specified by the Customer is obliged to check with the representative of the transport company the condition of the item packaging. 

2.9.4 If the packaging of the items is damaged, the Customer or a third party indicated by the Customer has the right not to accept the items. In this case, the representative of the organization providing courier services together with the Customer or a third party indicated by the Customer shall fill in a special act of non-conformity of the shipment, which shall be submitted by the representative of the organization providing courier services indicating the identified damage.

2.9.5 The Customer is obliged to inspect the packaging, quantity, quality, assortment, accessories and assembly of the items within 14 (fourteen) days from the moment of delivery of the items. If the Customer fails to fulfill this obligation and does not submit a claim to the Trentini within the specified term, it is assumed that the packaging, the quantity, quality, assortment, accessories and assembly of the items comply with the terms of agreement.


3.1 The Customer, who is a consumer, has the right to exercise the right of withdrawal without giving a reason. The term to use the right of withdrawal is 14 days from the moment of delivery/reception of the items.  This provision means that during the period said the Customer has the right to notify the Trentini of his request to return the items and receive the money paid.

3.2 The Trentini ensures the Costumer an option to electronically fill in and submit the withdrawal form regarding the use of the right of withdrawal on the Platform, including the possibility to download the withdrawal form from the Platform. In such case the Trentini shall communicate to the consumer an acknowledgement of receipt of such a withdrawal on a durable medium (including electronic mail) without delay.

3.3 The Costumer shall send back the items to the Trentini or hand them over to the Trentini in a disassembled state, without undue delay and in any event not later than 14 days from the day on which he has sent (to email address: trentini@designscan.eu) a withdrawal form or notification regarding use of the right of withdrawal to Trentini. The Items must be sent back strictly according to the Trentini instructions which will be provided in the Platform or sent to the Customer on a durable medium (including electronic mail). In certain cases, specified in the Platform the Customer will be allowed to use the right of withdrawal only if the items after the purchase are not assembled and/or disassembled, reducing the quality of the items. The deadline shall be deemed to have been met if the items are sent back before expiration of the period of 14 days. The Costumers prior to sending back or handing over the items to the Trentini are entitled either to disassemble the items by themselves or, to avoid any damages, use appropriate service from the Trentini for an additional cost. The Costumer pays the direct costs of returning the items.  

3.4 The Trentini shall reimburse all payments received from the Costumer, including the costs of delivery only in the case if the Customer is a consumer without undue delay and in any event not later than 14 days from the day on which he is informed of the Costumer's decision to withdraw from the agreement, considering the provisions of clause 3.5. - 3.6. The Trentini shall carry out the reimbursement referred-to amount of money using the same means of payment as the Costumer used for the initial transaction, unless the Costumer has expressly agreed to other means of payment and provided that the Costumer does not incur any fees as a result of us of such means of payment.

3.5 The Trentini is entitled to withhold the reimbursement of the amount of money paid by the Costumer in accordance with a purchase agreement until the Trentini has received the items back, or until the Costumer has supplied evidence of having sent back the items to Trentini, whichever is the earliest. Reimbursement is awarded only if the returned items are not damaged or altered using them in inappropriate way and are returned in according to the Trentini instructions. The items assembly and disassembly costs shall not be reimbursed anyway. In cases when only a part of the purchased items is returned, the delivery fee is not refunded. 

3.6 The Customer as a consumer may not exercise the right of withdrawal if:

3.6.1. the items are assembled and/or disassembled in cases when the Customer according to clause 3.3. was informed about impossibility to use the right of withdrawal if the items are assembled and/or disassembled;

3.6.2. the items are made to the consumer's specifications or are clearly personalized;

3.6.3. the consumer has unsealed the packaging for goods which are not suitable for return due to health protection or hygiene reasons.


4.1 The Trentini guarantees the quality of the items. The Trentini grants a quality guarantee valid for a certain period of time for various types of items, the specific term and other conditions of which are indicated in the documents that are submitted together with the items.

4.2 We remind you that Costumers have the right to file a claim for the items that don’t not comply with quality requirements, within 24 months from the date of delivery of the items. 

4.3 We draw your attention to the fact that a part of items listed in the Platform may have some minor defects. In such case these defects will be directly indicated in the description of the items.  If the Customer purchases such items, he is not entitled to later make claims in connection with the defects indicated in the description of the items.

4.4 If after the Customer has already ordered the items it is established that the items has any defects that are not indicated in the description of the items, then Trentini without undue delay informs the Customer about that and the Customer has the right to refuse to purchase this item. In this case if the item is already paid for, the Trentini is obliged to return the purchase amount in full to the Customer within 5 (five) business days from the date of receipt of the withdrawal from the Customer.


5.1 The Customer who wishes to submit a complaint regarding low-quality or incomplete items can do so by sending a written complaint to the Trentini’s e-mail: trentini@designscan.eu.

5.2 When submitting a complaint, the Costumer which is a consumer must indicate one of the ways in which the Costumer wants the claim to be resolved:

5.2.1 The Trentini at his own expense shall eliminate the non-conformity of the items, if the non-conformity can be eliminated within a reasonable time.

5.2.2 reduce the purchase price accordingly.

5.2.3 to replace the item with an analogous item of appropriate quality (this option is not applicable in case there is just a single copy available to Trentini).

5.2.4 cancel the agreement and refund the Customer the amount paid for the item.

5.3 The response to the complaint is provided within 14 (fourteen) days.

5.4 If the complaint is recognized to be unfounded and you do not agree with recognizing the complaint as unfounded, the Costumer which is a consumer have the right to use the alternative dispute resolution options specified in regulatory enactments by submitting a written application for out-of-court dispute resolution to the Trentini.

5.5 Information on out-of-court dispute resolution options:





6.1 By allowing us access to your e-mail address, you agree that we may contact you using such contact information, for any matters relating to the Services (Service e-mails). These e-mails do not constitute "unsolicited commercial e-mail advertisements" and you are not able to opt-out of receiving them. You may also choose to receive e-mail notifications about content, promotions, special offers and or other topics of interest related to the Trentini and our affiliates (Promotional e-mails). You may choose to stop receiving these promotional e-mails at any time by following the instructions contained in promotional e-mails. Promotional emails may be send by our data processors, however, we remain responsible for all content and data handling activities. 

6.2 If you have any question or suggestion you can contact us at trentini@designscan.eu . 


7.1 You agree that you will not misuse our Services. A misuse constitutes any use, access or interference with the Platform contrary to Terms, Privacy Policy and/or applicable laws and regulations. We can, in our sole discretion, suspend or terminate access to all or parts of the Services to any User, without prior notice or need to deliberate on reasons for such measure. We reserve the right to deny Services to anyone at any time. During your use of our Services, you will not behave contrary to the Terms, Policies, applicable laws and regulations, and you will especially not, without limitation, do any of the following: 

          (i) send or otherwise post unauthorized commercial communications (such as spam) through the Platform;

          (ii) collect Users' content or information, or otherwise access the Platform using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission;

          (iii) upload viruses or other malicious code;

          (iv) bully, intimidate, or harass any other User;

          (v) post or transmit content which is illegal, hateful, obscene, threatening, incites violence, insulting, defamatory, infringing of intellectual property rights, invasive of privacy, or contains graphic or gratuitous violence or is otherwise objectionable to third parties;

          (vi) harass, threaten, embarrass or cause distress or discomfort upon another individual or entity or impersonate any other person or entity or otherwise restricting or inhibiting any other person from using or enjoying the Platform;

          (vii) take any action creating a disproportionately large usage load on our Platform unless expressly permitted by Trentini;

          (viii) create more than one account or share your account with anyone;

          (ix) post or transmit content that is misleading.

          (x) communicate any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships, or otherwise infringes or violates someone else's rights;

          (xi) encourage participation in or promote any contents, pyramid schemes, surveys, chain letters or spamming, or unsolicited emailing through the Platform;

          (xii) post or transmit hyperlinks to other websites that violate these Terms;

          (xiii) facilitate or encourage any violation of these Terms.
7.2   Users are solely responsible for their own content and the consequences of making the content available to Third-Parties.

7.3   You should report to the authorities and Trentini any User which behaves inappropriately, including without limiting (i) engaging in illegal activities (ii) or engaging in offensive, violent or sexually inappropriate behavior. 

7.4    If you find that another User of the Platform behaved contrary to the acceptable use policy you may file a dispute to Trentini. Disputes are reviewed by the admin of Trentini. All disputes will be looked at as case by case, and different disputes will be resolved differently based on the reasoning. All decisions are final, and no additional review will be provided.



8.1 The copyright and all intellectual property rights in the Platform belong to DesignScan or are used with appropriate permissions. It includes design, all database rights, trademarks, visual, audiovisual and textual material, graphics, codes, files and links, service marks, and the selection and set up thereof. All rights are reserved. 

8.2 Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable (including sublicensing) license to access and use the Platform, and other Content provided by DesignScan. Except as expressly permitted in these Terms, you may not: copy, modify or create derivative works based on the Platform and/or its Content; distribute, transfer (including sublicensing), lease, lend or rent the Platform or their Content to any third party; reverse engineer, decompile or disassemble the Platform; or make the functionality of the Platform available to multiple users through any means. 



8.3 If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the to the DesignScan's Copyright Agent a complaint signed by the electronic or handwritten signature including following information: 

  • A description of the copyrighted work or other intellectual property that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on the Site or the App;
  • Your name, address, telephone number and e-mail address;
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • A statement by you, made under penalty of perjury, that the information provided in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

8.4 DesignScan's copyright agent can be reached at legal-ds@designscan.pro .


8.5 Users are able to leave reviews and comments regarding their experience with specific merchants and for specific items. Trentini may publish such reviews and comments on the appropriate page for the purpose of informing other Users on previous experiences. Trentini reserve the right to refuse to publish, to remove or amend the reviews and comments from Users, at our sole discretion.

8.6       Goal of Trentini to provide a safe space for all Users. However, considering how Trentini do not monitor User Generated Content, you agree to inform Trentini immediately if you come across any illegal activity, activity that is in breach of these Terms, or activity you suspect might be in violation of these Terms or applicable laws and regulations or might otherwise be objectionable. Although Trentini expressly prohibit posting of any User Generated Content which is illegal, hateful, obscene, threatening, incites violence, insulting, defamatory, infringing of intellectual property rights, invasive of privacy, or contains graphic or gratuitous violence or is otherwise objectionable to third parties, Trentini do not pre-screen the content, so you hereby agree that you may be exposed to any such content and that you use the Platform at your own risk. Trentini reserve the right to remove any content which we find to constitute a breach of these Terms or relevant laws, without notifying the Users or providing reasoning for such action. You recognize and concur that Trentini bears no obligation regarding the risk, harm, damage, or loss that might emerge from content submitted to or distributed on the Platform. 


8.7       Some content on the Site, such as advertisement, may be provided by the Third - Parties. All content on the Site provided by Third – Parties must meet the requirements of laws and regulations and Third – Parties are fully liable for all negative consequences (incl.damages) that have risen as a result of non-compliance of such content to the requirements of laws and regulations.



8.8       During the term of these Terms, Users may be required to provide or volunteer to provide certain Confidential Information to Trentini and Trentini may disclose certain Confidential Information to the Users. Regarding such information both parties hereby agree (i) to keep Confidential Information in strict confidence, (ii) to undertake all reasonable measures to protect the confidence of Confidential Information, (iii) not to disclose, or otherwise make available, Confidential Information to any third party without obtaining prior written consent, (iv) to use Confidential Information only for the purposes intended, (v) to return all Confidential Information and any and all copies, extracts or derivative works resulted from Confidential Information upon written request or upon termination of the Agreement, and to destroy or erase all remaining copies of the Confidential Information regardless of the form or media on which the Confidential Information is stored. 


8.9       The following terms apply when you use Apps obtained from either the Apple Store or Google Play (each an "App Distributor"): 

(i)         the license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor's terms of service; 

(ii)        we are responsible for providing any maintenance and support services with respect to the mobile application as specified in the terms of service of this mobile application license contained in these Terms or as otherwise required under applicable laws and regulations, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the mobile application; 

(iii)       in the event of any failure of the mobile application to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the mobile application, and to the maximum extent permitted by applicable laws and regulations, the App Distributor will have no other warranty obligation whatsoever with respect to the mobile application; 

(iv)       you represent and warrant that (i) you are not located in a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country and (ii) you are not listed on any U.S. government list of prohibited or restricted parties; 

(v)        you must comply with applicable third-party terms of agreement when using the mobile application, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the mobile application; and 

(vi)       you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms of service in this mobile application license contained in these Terms of Use, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms of service in this mobile application license contained in these Terms of Use against you as a third-party beneficiary thereof. 


9.1       The Services may be made available or accessed in connection with third party services and content (including advertising) that Trentini does not control. We may also provide you with links leading to the Third - Parties. You acknowledge that different terms and policies may apply to your use of such Third - Party services and content. Trentini does not endorse such Third - Party services and content and in no event shall Trentini be responsible or liable for any products or services of such Third - Party providers. 


10.1     You will indemnify and hold harmless Trentini, and its employees and affiliates, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees, that can arise out of or in any way connected with your access to or use of the Site and our Services, content which you provide, or your violation of these Terms and is your sole responsibility.






12.1     Trentini may make changes or replace our Terms of Use at any time provided that they do not contradict the Consumer Rights Protection Law and do not infringe consumer rights. We will post such changes, replacements and updates on the Site and such change, replacement and update to our Terms will take effect immediately upon posting. You are consenting to keep yourself up to date with the latest posted Terms and you accept and are bound by such change, replacement and update if you access or use our Service after we have posted updated Terms. The Terms applies regardless from which device or operating system you access our Platform.


13.1     We may terminate your access to the Platform at any time, for any of such reasons and with immediate effect if User:

(i) breaches these Terms;

(ii) misuses the Services or uses Services contrary to Acceptable Use policy;

(iii) engages in fraudulent or illegal activities.    


14.1     Any dispute, claim and disagreement arising out of or relating to these Terms, including those relating to the conclusion, execution, interpretation, termination of the Terms, as well as other disputes that may arise between the Parties in connection with the relations arising from the Terms, shall be finally settled by a court according to the laws and regulations of the Republic of Latvia. 



15.1     Entire Agreement. The terms of these Terms constitute the entire agreement between the parties regarding its subject matter and supersede and replace any and all prior agreements, understandings or arrangements between the parties, whether oral or in writing, with respect to the same. Neither party shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into these Terms (unless such untrue statement was made fraudulently) and that party's only remedies shall be for breach of contract as provided in this Terms. 

15.2     Severance. If any part of these Terms is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity or enforceability of the remainder of the Terms. 

15.3     Titles. The section titles in the Terms are for convenience only and have no legal or contractual effect. 

15.4     Force Majeure. For the purpose of these Terms Force Majeure Event shall mean any event arising that is beyond the reasonable control of the affected party (including any industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, civil riot or war). A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay to perform its obligations under these Terms shall forthwith notify the other, and shall inform the other of the period for which it is estimated that such failure or delay shall continue. The affected party shall take reasonable steps to mitigate the effect of the Force Majeure Event. 

15.5     Waiver. Any failure to exercise or enforce any right or the provision of these Terms shall not constitute a waiver of such right or provision. 

15.6     Language. These Terms may be available on multiple languages, however English version will be considered as the authentic and official version.